Terms Conditions


(please read these carefully as by paying a deposit and instructing Smoking Rocket to commence work you are entering into the below contract and are agreeing to the below terms and conditions in their entirety).


Smoking Rocket – 23 Midshires House, Smeaton Close, Aylesbury Bucks, HP19 8HL. having its principal place of business at 123 Midshires House, Smeaton Close, Aylesbury Bucks, HP19 8HL. aforesaid.

The Client – The entity which enters into a contract with Smoking Rocket

Domain Name – The root address of a website, e.g. www.smokingrocket.co.uk. All such names must be registered with the appropriate naming authority, which will usually charge a fee.

Downtime – Time when the website is not accessible via the Internet. This may be because of a technical failure of the Host or because work is being carried out on the site.

Host – The Company on whose system the Website physically resides.

Link, Hyperlink – A ‘click able’ link embedded on a web page which may take the form of a graphic or text.

Search Engine – A website which contains a directory of websites on the Internet enabling users to find websites by subject matter classification.

Website – A collection of web pages and associated code which forms an integrated presence.

The Work – The subject matter of the contract between the Client and Smoking Rocket.


Fee Payable
A non-refundable deposit of 50% of the total fee, payable under the contract, is due immediately upon the commencement of work. The next payment of 25% shall become due when the design is approved and we go to code and the final 25% when the site goes live and is completed to the reasonable satisfaction of the Client and subject to the terms of Clause 4.3 Approval of Work and Clause 4.4 Rejected Work hereof. Smoking Rocket reserves the right not to begin the Work until the said deposit has been paid in full. Price may vary for each website project.

Maintenance Fees
Maintenance, if included shall be on a month to month basis, with a minimum of 1 hour payable in any month where updating is necessary. Fees will be assessed on an hourly basis at £35 per hour or part thereof. No fee will be required in a month where no updating is necessary. Search engine re-submissions, other than the original submission included in the contract fee, shall be included in the maintenance fee.


Third Parties
SMOKING ROCKET can take no responsibility for services provided by third parties through us or otherwise, including the Hosting of the Client’s Website, although SMOKING ROCKET will endeavor to ensure that Website downtime is kept to a minimum, if for any reason the client instructs a third party designer or company during the course of the agreement SMOKING ROCKET has the right to cancel the contract and request the full project fee.

Maintenance and Correction of Errors
SMOKING ROCKET takes no responsibility for the functionality or maintenance (unless a maintenance contract is in place) of the Website after the Work has been completed. Errors (both technical and typographical) attributable to SMOKING ROCKET will be corrected free of charge, but Smoking Rocket reserves the right to charge a reasonable fee for correction of errors for which SMOKING ROCKET is not responsible, including, but not limited to malicious modification of the Website by a third party and typographical errors contained in materials provided to SMOKING ROCKET by the Client.

Extent of Work
Installation on the Internet is limited to the uploading of all necessary files to the Host, and testing of functionality. No registration of the Website with Search Engines will be undertaken unless otherwise agreed with the Client.

Consequential Loss
Under no circumstances will SMOKING ROCKET be responsible or liable for financial or other loss or damage caused by the failure or use or misuse of its software. The Client should ensure that data on their site is regularly backed up and that a contingency plan is in place to minimize possible losses as a result of software failure.

Status and Duration of Offers
Proposals and offers are valid for a period of one month from the date issued. SMOKING ROCKET is not bound to honor offers that have expired. Offers are not legally binding until an acceptable timetable for the work has been agreed by both parties. This timetable must be agreed within the month that the offer is valid. If an acceptable timetable has not been approved by both parties within one month of the offer being made, the offer is deemed to have expired.

Below part ( 3.6 ) is optional

Search Engine Listings, Pay Per Click & Organic SEO
Smoking Rocket does not guarantee listings on Search Engines and the Client accepts that it is Search Engines and not SMOKING ROCKET who determine whom they list and whom they will not. The Client further understands there is no guaranteed placement or rank on the Search Engines and that a new website may never even appear on Search Engines at all. SMOKING ROCKET does not control Search Engines’ algorithms or guarantee PPC Placements and for organic SEO huge shifts can appear daily, weekly and even hourly, Search Engine Listings, Organic SEO and Pay Per Click are also non refundable services.


Completion of Work
Smoking Rocket warrants completing the Work in accordance with its Standard Terms and Conditions to the specifications previously agreed with the Client. SMOKING ROCKET will not charge more than the amount previously agreed unless the Client has varied the specifications of the Work since the agreement. SMOKING ROCKET will not undertake changes to the specifications of the Work which would increase the cost, without prior written authorisation from the Client.

Supply of Materials
The Client is to supply all materials and information required for SMOKING ROCKET to complete the Work in accordance with the agreed specification. Such materials may include, but are not limited to, photographs, written-copy, logos and other printed materials. Where the Client’s failure to supply such materials leads to a delay in completion of the work, SMOKING ROCKET has the right to extend previously agreed deadlines for the completion of the work by a reasonable amount or to cancel the project if necessary. Where the Client’s failure to supply materials prevents progress on the Work for more than 7 days, SMOKING ROCKET has the right to invoice the Client for any part or parts of the Work already completed or request the full project fee to be paid in full and no refunds will be due to the client.

Approval of Work
On completion of the Work, the Client will be notified and have the opportunity to review it. The Client should notify SMOKING ROCKET, in writing or via email, of any unsatisfactory points within 3 days of receipt of such notification. Any of the Work which has not been reported in writing to SMOKING ROCKET as unsatisfactory within the 3 day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected, and the contract will be deemed to have been completed and the 25% balancing payment under Clause 2.1 Fee Payable will become due. The Contract will remain in effect until all obligations have been completed in terms of this Clause.

Rejected Work
If the Client rejects the Work within the 3 day review period, or will not approve subsequent Work performed by SMOKING ROCKET to remedy any points reported by the Client as unsatisfactory, and Smoking Rocket considers that the Client is unreasonable in his repeated rejection of the Work, the contract will be deemed to have expired and SMOKING ROCKET can take any legal measures to recover both payment for the completed Work and reasonable expenses incurred in recovering payment.

Upon completion of 3 day review period, SMOKING ROCKET will invoice the Client for the 50% balancing payment in accordance with Clause 2.1 Fee Payable hereof, which, in the absence of agreement to the contrary, is to be paid by the Client within 1 day of the date that the invoice was issued.

Remedies for Overdue Payment
If payment has not been received by the due date, SMOKING ROCKET has the right to suspend ongoing work for Client, until such time that full payment of the outstanding balance has been received. If full payment has still not been received 5 days after the due date, SMOKING ROCKET has the right to replace, modify or remove the Website and revoke the Client’s license of the Work until full payment has been received. By revoking the Client’s license of the Work or removing the web site from the Internet, SMOKING ROCKET does not remove the Client’s obligation to pay any outstanding monies owing.


Offers and Proposals
Offers and proposals made by SMOKING ROCKET to potential clients should be treated as trade secrets and remain the property of SMOKING ROCKET. Such offers and proposals or the information contained within them must not be passed to third parties or publicly disseminated without prior written authorisation from SMOKING ROCKET. This includes, but is not limited to, technical features, functionality, aspects of the design and pricing information.

Warranty by Client as to Ownership of Intellectual Property Rights
The Client will obtain all the necessary permissions and authorities regarding the use of all graphic images, registered company logos, names and trademarks or any other material it supplies to Smoking Rocket for inclusion on the Website. The conclusion of a contract between SMOKING ROCKET and the Client shall be regarded as a guarantee by the Client to Smoking Rocket that all such permissions and authorities have been obtained and that the inclusion of such material on the Website would not constitute a criminal offense or commit copyright infringement. By agreeing to these terms and conditions, the Client removes the legal responsibility of Smoking Rocket and indemnifies the same from any claims or legal actions, however related, to the content of the Client’s site.

Domain Name
Any Domain Name obtained will belong to the Client. The Client agrees to indemnify Smoking Rocket, including any incidental costs, against any claims that a Domain Name applied for, or obtained, violates the intellectual property rights of a third party. The Client warrants that the domain name sought is not a trademark of a third party.

Once Smoking Rocket has received full payment of all outstanding invoices and the Work has been approved by the Client in accordance with Clause 4.3 hereof, the Client will be granted a license to use the Website and its contents.

Trade Secrets
Any code that is not freely accessible to third parties and not in the public domain, and to which Smoking Rocket or their suppliers owns the copyright, may not be copied, published, distributed or passed to any third parties in any form without prior written consent from Smoking Rocket. Unless previously agreed otherwise, in writing, no modifications may be made by the Client or any third party to code to which Smoking Rocket or their suppliers owns the copyright. Smoking Rocket acknowledges the intellectual property rights of the Client. Information passed in written form to Smoking Rocket, and that the Client has indicated is confidential or a trade secret, will not be published or made available in any other way to third parties without the prior written consent of the Client.


Right to Terminate
Smoking Rocket reserves the right to refuse or break a contract without prior notice, if it is believed that the Client, their Website, or any material is illegal, immoral or otherwise unacceptable upon cancellation the full amount outstanding would become due.

Events Beyond the Control of Smoking Rocket
Smoking Rocket will not be liable for breach of contract where that breach was due to software, hardware or electrical failure, natural events such as fire or other events beyond the control of Smoking Rocket.

Supply and Pricing of Services
Smoking Rocket reserves the right to use whoever it feels appropriate at the time for third party software and services, and to alter its prices as necessary without prior notice and without affecting existing contractual pricing agreements.


This Agreement shall be governed by the laws of The United Kingdom which shall claim venue and jurisdiction for any legal action or claim arising from the contract between Smoking Rocket and the Client.

Survival of Contract
Where one or more terms of the said contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law.

Change of Terms and Conditions
These terms & conditions may change from time to time. The Client will be informed of revisions as and when they are issued.

Contract / standard Terms and Conditions version 1/11/2014